Handling Caselets!

Comprehension: Students need to grasp the detail of the case, often with limited time available, and to differentiate between relevant and irrelevant information.

Analysis: Students need to break the case study into its constituent parts and examine the relationship between the parts.

Problem diagnosis: Often it is unclear what the problem is and why it is a problem and, indeed, who it is a problem for.

Problem solution: Case studies often require the generation and evaluation of different options. A key question is often ‘What would happen if X did this?’

Application of theory: Often a case involves the application of general managerial or ethical concepts or theory to a specific example.

Use of quantitative tools: A case may encourage the application of quantitative data so that students can understand how such data can be used Presentation skills: An important part of any case study may be the presentation of findings either orally or in the form of a written report. A key management skill is communication and the suitability, feasibility and acceptance of solutions may be tested.
Team-working skills: It is rare that managers work in isolation and most managers’ work in teams for at least part of the time.






Caselet 1:


In a psychology department of a college, the principal of the college announces in a function that Mrs Nair would be the next head of the department. Now this comes as a shock to Mrs Nair, because she was not taken into confidence and she just liked teaching. The retiring head Mrs Johnson was a capable head and although Mrs Nair did help her in her duties, yet she did not want to be tied to that position. The reason why Mrs Nair was made head was because there was a policy of the department that the senior most teachers are made the next head, which obviously Mrs Nair satisfied. Now Mrs Nair leaves the function and goes back to her house thinking about the whole thing. The question is what should Mrs Nair do?





Caselet 2:


Aditi admitted her friend for an emergency surgery but the hospital refuses to operate till cash is deposited. Discuss if complying with rules and regulations and filling up the form is more important than saving anyone’s life.





Caselet 3:


Sahay is a management trainee at an organisation that deals in supplying hardware to customers. Now his boss Mr Subhdeep has been thinking of a plan. A consignment, which was due to a superintendent police who has huge political clout, has not been delivered to him. It had been promised that it would be delivered in 30 days, but so far 45 days have lapsed. Mr Subhdeep is thinking that he would deliver an empty consignment to this client and since it is a company policy that he cannot open the box till somebody from this organisation assists, he would take advantage of this policy. In the meanwhile he would substitute the box with the actual deliverable. Now Mr Sahay finds this unethical, and he asks Subhdeep but he says that everything is fair in war and business. So now what should he do:

a) Leave the company
b) Try to bring about a change



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